From InsideOutOld.DigiPen.edu
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Support Pages
- Helpdesk Chat
- IT Daily Logs/Notes from IT/2008.12.05
- IT Daily Logs/Notes from IT/2009.01.16
- IT Daily Logs/Notes from IT/2009.01.30
- IT Daily Logs/Notes from IT/2009.02.04-SG
- IT Daily Logs/Notes from IT/2009.02.13
- IT Daily Logs/Notes from IT/2009.02.19-SG
- IT Daily Logs/Notes from IT/2009.04.07-SG
Frequently Asked Questions
How do I get help when things don't work?
The easiest way is to simply send an email to mailto:helpdesk@digipen.edu. This will automatically generate a Ticket in our helpdesk system. Please be as specific as you can when submitting tickets so that we can troubleshoot your problem as effectively as possible. If you want to see the status of any open tickets that you have, or to enter a ticket manually, please go to http://helpdesk.digipen.edu . In addition, we have several students working on tickets and assisting users throughout the day. The back row of Pascal has been designated the "HelpDesk Desk" and is where you can usually find help with imediate problems.
Questions about Workstations
What is a Y: drive?
Every time that you log into a computer, your personal network storage space will be mapped to the Y: drive of the computer. This "Y:" drive will be your personal space to keep all files created or used by you. In addition to keeping your files on the Y: drive, you can also place it in the "My Documents" folder, which will also point to the Y: drive.
What are roaming profiles?
A roaming profile is Windows' method of storing your desktop settings, application preferences, and other information on a network share so it will follow you from computer to computer. This allows you to use many different computers, yet your settings stay with you on all of them. Everytime you log into a computer, this information is copied from a server to the workstation. Respectively, when you logoff, the information is copied back again.
What is DigiPen's roaming profile policy?
Profiles have a 30MB hard limit. If you excede this limit, then you will be unable to logoff of the computer and a warning will inform you of the offending files. In most cases this means removing files from your Desktop.
Where should I store my files?
- Always backup your data! USB Flash Drives are ideal for this purpose.
- Never store your data on the local computer. We frequently wipe the workstations of all data.
- You should NOT store files on your Desktop or anywhere else in your roaming profile.
- All projects should be store on a project repository server, such as svn.digipen.edu.
- All other files should be stored on your Y: network drive or "My Documents" directory.
Where should I work on/compile my programming project?
Unfortunately, Visual C++ can be very tempormantal about compiling files on a network share. Because of this, the best practice is to copy the files to the local C:\Sand_Box folder and work on them there. Be sure to delete your files before you log off.
How do I get files from my class folders
I need to get some files that were in my class folder, but all the class folders are different now that the new semester has started. Class folders are archived before we rebuild them for the new semester. Your instructor has access to those folders and they can retrieve the data for you.
Network Questions
Does DigiPen support IPv6?
No, not yet. And probably not for a while. Before we can even dream of implementing IPv6 we need support from our ISP, without ISP support IPv6 is pointless. Our ISP has not been able to tell me when they will be supporting IPv6.
Is the equipment ready for IPv6?
Most of the servers, yes; the workstations, no. MS Windows XP has very buggy IPv6 support; but our BSD, Linux, and Mac servers support IPv6 fairly well. But without support for IPv6 from our ISP we have no incentive to impliment it here.
How are IP addresses assigned?
Reserved DHCP. All workstations get their network configuration from DHCP, the DHCP server is configured to "know" about each workstation and assign it a pre-allocated IP address as well as the subnet mask, routers, DNS servers, etc. There are no "open ranges"; if a computer is not already allocated an IP address the DHCP server will not give it one.
