ITFAQ:Main Page

From InsideOutOld.DigiPen.edu

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Contents 1 How do I get help when things don't work? 2 Changing your password 2.1 Choosing a Password 3 ProjectFun Help 4 Support Documents

How do I get help when things don't work?

The easiest way is to simply send an email to helpdesk@digipen.edu. This will automatically generate a Ticket in our HelpDesk system. Please be as specific as you can when submitting tickets so that we can troubleshoot your problem as effectively as possible. If you want to see the status of any open tickets that you have, or to enter a ticket manually, please go to http://helpdesk.digipen.edu/ .

• helpdesk@digipen.edu (US)
• helpdesk.sg@digipen.edu (SG)

Changing your password

If you would like to reset your main DigiPen password you can simply press ctrl+alt+del while logged in to a workstation and choose the change password button. If you cannot log in because you cannot remember your password please come into the IT office or use the Password Reset form.

If you are trying to change your SRS password you will need to come into the main office.

Choosing a Password

Good passwords are:

• Easy to remember.
• Difficult to guess.

Contrary to popular belief good passwords are not "at least eight characters of mixed-case letters and numbers". The XKCD comic on Password Strength illustrates this nicely. Although there is some debate on how strong this kind of password is in practice, there can be no doubt that they are stronger than using "password", "god" or other common keys.

Good pass-word and pass-phrase generators:

• http://www.fourmilab.ch/javascrypt/pass_phrase.html
• http://geodsoft.com/cgi-bin/password.pl

Honorable Mention, easier to remember but less secure than the above:

• http://passphra.se/

Add an intentional miss-spelling, capitalization, or number for extra strength.

ProjectFun Help

Installation help for ProjectFun can be found here: ProjectFun Editor Download

Support Documents