ITFAQ:Main Page

From InsideOutOld.DigiPen.edu

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Contents 1 Frequently Asked Questions 1.1 How do I get help when things don't work? 2 Changing your password 3 Support Documents

Frequently Asked Questions

How do I get help when things don't work?

The easiest way is to simply send an email to helpdesk@digipen.edu. This will automatically generate a Ticket in our helpdesk system. Please be as specific as you can when submitting tickets so that we can troubleshoot your problem as effectively as possible. If you want to see the status of any open tickets that you have, or to enter a ticket manually, please go to http://helpdesk.digipen.edu . In addition, we have several students working on tickets and assisting users throughout the day. The back row of Pascal has been designated the "HelpDesk Desk" and is where you can usually find help with immediate problems.

Changing your password

If you would like to reset your main DigiPen password you can simply press ctrl+alt+del while logged in to a workstation and choose the change password button. If you cannot log in because you cannot remember your password please come into the IT office or use the Password Reset form.

If you are trying to change your SRS password you will need to come into the main office.

Support Documents