From InsideOutOld.DigiPen.edu
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Contents |
Support Pages
- ASC/Singapore
- Adobe creative cloud
- Art Supplies
- Autodesk 3ds Max License Errors
- Avid
- Bridge
- CRM For Outlook
- Campus Specific Email Lists
- Clean machines remote
- Computer Upgrades
- Computers
- Configuration Changes
- Customer SLA
- Document Conventions
- DragonsDen SSL VPN Portal
- Email/Apple
- Email/Outlook
- Email/Outlook365
- Email/Thunderbird
- Events
- Faculty
- Faculty/Academic Unit Organization
- Faculty/Accessibility
- Faculty/Booking a Room
- Faculty/Calendars
- Faculty/Class Management
- Faculty/Course Management
- Faculty/Early Warning System & Incidence Reports
- Faculty/Emergency Procedures
- Faculty/FERPA
- Faculty/Faculty Duties
- Faculty/Faculty Duties/Department Chair Duties
- Faculty/Faculty's Staff Resources
- Faculty/Getting Started
- Faculty/Guidelines for Accessible Event Planning
- Faculty/HR & Administration
- Faculty/Handy Web Pages
- Faculty/MS Teams
- Faculty/Mentoring Students
- Faculty/Moodle
- Faculty/Moodle/Create a Digital Attendance Sheet in Moodle
- Faculty/Moodle/Setup
- Faculty/Moodle/Weighted Grades
- Faculty/Online-Only and Phased Course Requirements Best Practices and Tips
- Faculty/Record Lecture in PowerPoint
- Faculty/Singapore
- Faculty/Title IX
- Faculty/VPN
- Faculty/Who Is Who
- Fiery Printer
- Files
- Files/ Domain Mapped Drives
- Files/Roaming Profiles
- Files/Shares/Course Folders
- Files/Shares/Department
- Files/Shares/Public Temp
- Files/Shares/Staff and Faculty
- Files/Shares/Students
- Files/Shares/Wireless Network Drives
- Files/Shares/Y Home Drive
- Files/Staff Remote Login
- Files/Student SFTP Course Folder
- Files/Tilde WebPages
- Finding drivers for unknown devices
- Git FAQ
- Git alias cookbook
- HEOA File Sharing Policy
- Helpdesk
- Helpdesk Chat
- Houdini Mantra HQueue
- IT Prime Directive
- InsideMediaWiki
- Lab Software
- Lab Software/Redmond
- Lab Software/Requesting Changes
- Lab Software/Singapore
- Lab Software/Singapore/Archived
- Laptop Policy
- Library Laptops
- Lime Survey
- MRBS Scheduling
- MSDNAA
- Main Page
- Moodle
- Moodle/Assignment
- Moodle/Course Backup and Migration
- Moodle/Email Notification Message Preferences
- Moodle/Managing Grades
- Moodle/Manual and Self Enrollment
- Moodle/Meta Courses
- Moodle/Misspelled Enroll
- Moodle/SG/Transfer content from old moodle to new moodle
- Moodle/SRS Course UnEnrolment Behaviour
- Moodle/Safe Exam Browser
- Moodle/Syllabus Upload Error from Mac
- Moodle/Upload Size Limit
- Moodle/mentor setup and access
- Muster Rendering
- Network
- Network/Usage
- NextCloud
- OBS
- Office 365 For Employees
- Office 365 ProPlus for Students
- Policies
- Printing
- Printing/Minolta420 Copiers
- Printing/Scanning Singapore Bizhub Minolta C284
- Private Hosting
- Profile Reset
- Projectors
- Remote licensing
- Remote licensing/SG Campus
- Remote licensing/SG Campus/Campus Labs
- Remote licensing/SG Campus/Campus Labs/Bontago
- Remote licensing/SG Campus/Campus Labs/Da Vinci
- Remote licensing/SG Campus/Campus Labs/Dali
- Remote licensing/SG Campus/Campus Labs/Einstein
- Remote licensing/SG Campus/Campus Labs/McCay
- Remote licensing/SG Campus/Campus Labs/Michelangelo
- Remote licensing/SG Campus/Campus Labs/Pascal
- Remote licensing/SG Campus/Campus Labs/Pixi
- Remote licensing/SG Campus/Campus Labs/Software
- Remote licensing/SG Campus/Campus Labs/Tesla
- Remote licensing/SG Campus/Software licenses
- SRS
- SVN Revision Control
- SVN Revision Control/Perforce0 Load
- SVN Revision Control/Perforce0 Teams
- SVN Revision Control/Perforce1 Load
- SVN Revision Control/Perforce1 Teams
- SVN Revision Control/Perforce3 Load
- SVN Revision Control/Perforce3 Teams
- SVN Revision Control/Service Set Sizes
- SVN Revision Control/svn-hap0 Load
- Shooting 2D Animation
- Shoretel Telephone
- Shoretel Telephone/Shoretel Call Manager
- Shoretel Telephone/Shoretel Web Client
- Singapore Floor Plan
- Staff faculty offices
- Student Orientation
- Tractor Rendering
- Troubleshooting Projectors
- Ubuntu Desktop
- User:Username
- Wacom Tablets
- Web Calendar
- Web Filtering
- Windows 10 At DigiPen
- Wireless Access
- Wireless Access/Redmond
- Wireless Access/Singapore
- Wireless Access/Spain
- Workstation Hardware
- Workstation Hardware/Redmond On Campus Recomendations
- Writing To USB Drives
- Zoom
Members of the www_dev, staff, and support groups can also edit and create new articles in this namespace. The simplest way to create a new ITS: (Support page) is to visit an existing ITS page and change it's name in the url bar of your browser, for example you might change:
-
https://inside.digipen.edu/main/ITS:DigiPen_Email
- Replacing DigiPen_Email into the new title, Computers.
-
https://inside.digipen.edu/main/ITS:Computers
Next edit the new empty page, be sure to add {{IT Support}}[[Category:IT Support|{{PAGENAME}}]]{{TOCright}}
as the first line of the page which will place the ITS Menu on the page and add it to the default Category for Support pages. Feel free to take a look at any of the existing pages as examples of what they should look like by clicking the edit or view source button at the very top of any page.
Frequently Asked Questions
How do I get help when things don't work?
The easiest way is to simply send an email to helpdesk@digipen.edu. This will automatically generate a Ticket in our helpdesk system. Please be as specific as you can when submitting tickets so that we can troubleshoot your problem as effectively as possible. If you want to see the status of any open tickets that you have, or to enter a ticket manually, please go to http://helpdesk.digipen.edu . In addition, we have several students working on tickets and assisting users throughout the day. The back row of Pascal has been designated the "HelpDesk Desk" and is where you can usually find help with immediate problems.
Changing your password
If you would like to reset your main DigiPen password you can simply press ctrl+alt+del while logged in to a workstation and choose the change password button. If you cannot log in because you cannot remember your password please come into the IT office or use the Password Reset form.
If you are trying to change your SRS password you will need to come into the main office.
Questions about Workstations
What is a Y: drive?
Every time that you log into a computer, your personal network storage space will be mapped to the Y: drive of the computer. This "Y:" drive will be your personal space to keep all files created or used by you. In addition to keeping your files on the Y: drive, you can also place it in the "My Documents" folder, which will also point to the Y: drive.
What are roaming profiles?
A roaming profile is Windows' method of storing your desktop settings, application preferences, and other information on a network share so it will follow you from computer to computer. This allows you to use many different computers, yet your settings stay with you on all of them. Everytime you log into a computer, this information is copied from a server to the workstation. Respectively, when you logoff, the information is copied back again.
What is DigiPen's roaming profile policy?
Profiles have a 30MB hard limit. If you excede this limit, then you will be unable to logoff of the computer and a warning will inform you of the offending files. In most cases this means removing files from your Desktop.
Where should I store my files?
- Always backup your data! USB Flash Drives are ideal for this purpose.
- Never store your data on the local computer. We frequently wipe the workstations of all data.
- You should NOT store files on your Desktop or anywhere else in your roaming profile.
- All projects should be store on a project repository server, such as svn.digipen.edu.
- All other files should be stored on your Y: network drive or "My Documents" directory.
Where should I work on/compile my programming project?
Unfortunately, Visual C++ can be very tempormantal about compiling files on a network share. Because of this, the best practice is to copy the files to the local C:\SandBox folder and work on them there. Be sure to delete your files before you log off.
How do I get files from my class folders
I need to get some files that were in my class folder, but all the class folders are different now that the new semester has started. Class folders are archived before we rebuild them for the new semester. Your instructor has access to those folders and they can retrieve the data for you.
Network Questions
Does DigiPen support IPv6?
No, not yet. And probably not for a while. Before we can even dream of implementing IPv6 we need support from our ISP, without ISP support IPv6 is pointless. Our ISP has not been able to tell me when they will be supporting IPv6.
Is the equipment ready for IPv6?
Most of the servers, yes; the workstations, no. MS Windows XP has very buggy IPv6 support; but our BSD, Linux, and Mac servers support IPv6 fairly well. But without support for IPv6 from our ISP we have no incentive to impliment it here.
How are IP addresses assigned?
Reserved DHCP. All workstations get their network configuration from DHCP, the DHCP server is configured to "know" about each workstation and assign it a pre-allocated IP address as well as the subnet mask, routers, DNS servers, etc. There are no "open ranges"; if a computer is not already allocated an IP address the DHCP server will not give it one.