ITFAQ:Main Page

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-{{IT Updates Announcements|baronly=1}}+{{ITFAQ}}{{HELP}}
-{{IT Support}}<!--+
-{{IT Policies|nocat=1|baronly=1}}+
-{{IT Tech Ref|nocat=1|baronly=1}}+
--->[[Category:IT Support|*]]+
-You may need to login to the Inside wiki to view some of the following pages. Remember to select the correct login domain, and it may also be helpful to check the "Remember my login on this computer" box. Once logged in you'll also be able to comment on any of the support pages via the discussion link to that articles talk page. You can ask additional questions or suggest changes that you think might help.+You may need to login to the Inside wiki to view some of the following pages. It may be helpful to check the "Remember my login on this computer" box. Once logged in you'll also be able to comment on any of the support pages via the discussion link to that articles talk page. You can ask additional questions or suggest changes that you think might help.
-== Support Pages ==+{{ITFAQ:Staff faculty offices}} {{Clear}}
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-Members of the www_dev, staff, and support groups can also edit and create new articles in this namespace. The simplest way to create a new ITS: (Support page) is to visit an existing ITS page and change it's name in the url bar of your browser, for example you might change:+==IT Contact Information / How do I get help when things don't work?==
-: <code><nowiki>https://inside.digipen.edu</nowiki>/main/ITS:'''DigiPen_Email'''</code>+The easiest way is to simply send an email ticket to helpdesk (see below). This will automatically generate a Ticket in our HelpDesk system. Please be as specific as you can when submitting tickets so that we can troubleshoot your problem as effectively as possible. If you want to see the status of any open tickets that you have, or to enter a ticket manually or when email is down, please go to http://helpdesk.digipen.edu/ .
-: Replacing ''DigiPen_Email'' into the new title, ''Computers''.+
-: <code><nowiki>https://inside.digipen.edu</nowiki>/main/ITS:'''Computers'''</code>+
-Next edit the new empty page, be sure to add <code>'''<nowiki>{{IT Support}}[[Category:IT Support|{{PAGENAME}}]]{{TOCright}}</nowiki>'''</code> as the first line of the page which will place the ITS Menu on the page and add it to the default Category for Support pages. Feel free to take a look at any of the existing pages as examples of what they should look like by clicking the edit or view source button at the very top of any page.+
-==Frequently Asked Questions==+* [mailto:helpdesk@digipen.edu helpdesk@digipen.edu (US) ]
-{{TOCright}}+* [mailto:helpdesk.sg@digipen.edu helpdesk.sg@digipen.edu (SG) ]
 +* [mailto:helpdesk.es@digipen.edu helpdesk.es@digipen.edu (ES) ]
 +* [mailto:helpdesk.kr@digipen.edu helpdesk.kr@digipen.edu (KR) ]
-===How do I get help when things don't work?===+Redmond IT phone number: 425-629-5005 (x5005 on campus; rings multiple phones in sequence and then after hours voicemail is converted to email and sent to all of IT)
-The easiest way is to simply send an email to mailto:helpdesk@digipen.edu. This will automatically generate a Ticket in our helpdesk system. Please be as specific as you can when submitting tickets so that we can troubleshoot your problem as effectively as possible. If you want to see the status of any open tickets that you have, or to enter a ticket manually, please go to http://helpdesk.digipen.edu . In addition, we have several students working on tickets and assisting users throughout the day. The back row of Pascal has been designated the "HelpDesk Desk" and is where you can usually find help with imediate problems.+
-===Questions about Workstations===+== Changing your Microsoft 365 password ==
 +* Log into https://office.com
 +* Click the gear icon in the upper right corner
 +* Select "Change your password ->"
-====What is a Y: drive?====+== Changing your Digipen.edu password ==
-Every time that you log into a computer, your personal network storage space will be mapped to the Y: drive of the computer. This "Y:" drive will be your personal space to keep all files created or used by you. In addition to keeping your files on the Y: drive, you can also place it in the "My Documents" folder, which will also point to the Y: drive. +If you would like to reset your main DigiPen password you can simply press ctrl+alt+del while logged in to a workstation and choose the change password button.
 +If you cannot log in because you cannot remember your password please come into the IT office or use the [[DP:passwordsettings|Password Reset]] form.
-====What are roaming profiles?====+== Changing your SRS password ==
-A roaming profile is Windows' method of storing your desktop settings, application preferences, and other information on a network share so it will follow you from computer to computer. This allows you to use many different computers, yet your settings stay with you on all of them. Everytime you log into a computer, this information is copied from a server to the workstation. Respectively, when you logoff, the information is copied back again.+If you are trying to change your SRS password you will need to come into the main office.
-====What is DigiPen's roaming profile policy?====+== Choosing a Password ==
-Profiles have a 30MB hard limit. If you excede this limit, then you will be unable to logoff of the computer and a warning will inform you of the offending files. In most cases this means removing files from your Desktop.+Good passwords are:
 +* Easy to remember.
 +* Difficult to guess.
-====Where should I store my files?====+Contrary to popular belief good passwords are not "at least eight characters of mixed-case letters and numbers". The XKCD comic on [https://xkcd.com/936/ Password Strength] illustrates this nicely. Although there is [http://isc.sans.org/diary/Theoretical+and+Practical+Password+Entropy/11350 some debate] on how strong this kind of password is in practice, there can be no doubt that they are stronger than using "password", "god" or other common keys.
-* Always backup your data! USB Flash Drives are ideal for this purpose.+
-* Never store your data on the local computer. We frequently wipe the workstations of all data.+
-* You should NOT store files on your Desktop or anywhere else in your roaming profile.+
-* All projects should be store on a project repository server, such as svn.digipen.edu.+
-* All other files should be stored on your Y: network drive or "My Documents" directory.+
-====Where should I work on/compile my programming project?====+Good pass-word and pass-phrase generators:
-Unfortunately, Visual C++ can be very tempormantal about compiling files on a network share. Because of this, the best practice is to copy the files to the local C:\Sand_Box folder and work on them there. Be sure to delete your files before you log off.+* http://www.fourmilab.ch/javascrypt/pass_phrase.html
 +* http://geodsoft.com/cgi-bin/password.pl
 +Honorable Mention, easier to remember but less secure than the above:
 +* http://passphra.se/
-====How do I get files from my class folders====+Add an intentional miss-spelling, capitalization, or number for extra strength.
-I need to get some files that were in my class folder, but all the class folders are different now that the new semester has started.+
-Class folders are archived before we rebuild them for the new semester. Your instructor has access to those folders and they can retrieve the data for you.+
-===Network Questions===+Please remember that it is your responsibility to keep your passwords in a safe place. Do not write them down if you cannot remember them. Instead, put your trust in password managers for safe keeping.
 +In case your password was lost or you suspect it has been disclosed, [https://drama.digipen.edu/people/password/reset reset your password] right away, and inform IT at [mailto:helpdesk@digipen.edu helpdesk@digipen.edu].
-====Does DigiPen support IPv6?====+{{:Creating your Student Account}}
-No, not yet. And probably not for a while. Before we can even dream of implementing IPv6 we need support from our ISP, without ISP support IPv6 is pointless. Our ISP has not been able to tell me when they will be supporting IPv6.+
-====Is the equipment ready for IPv6?====+== Support Documents ==
-Most of the servers, yes; the workstations, no. MS Windows XP has very buggy IPv6 support; but our BSD, Linux, and Mac servers support IPv6 fairly well. But without support for IPv6 from our ISP we have no incentive to impliment it here. +{{columns|2}}
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 +{{columns|end=1}}
-====How are IP addresses assigned?====+[[Category:Words]]
-Reserved DHCP. All workstations get their network configuration from DHCP, the DHCP server is configured to "know" about each workstation and assign it a pre-allocated IP address as well as the subnet mask, routers, DNS servers, etc. There are no "open ranges"; if a computer is not already allocated an IP address the DHCP server will not give it one.+

Current revision

You may need to login to the Inside wiki to view some of the following pages. It may be helpful to check the "Remember my login on this computer" box. Once logged in you'll also be able to comment on any of the support pages via the discussion link to that articles talk page. You can ask additional questions or suggest changes that you think might help.


Contents

IT Contact Information / How do I get help when things don't work?

The easiest way is to simply send an email ticket to helpdesk (see below). This will automatically generate a Ticket in our HelpDesk system. Please be as specific as you can when submitting tickets so that we can troubleshoot your problem as effectively as possible. If you want to see the status of any open tickets that you have, or to enter a ticket manually or when email is down, please go to http://helpdesk.digipen.edu/ .

Redmond IT phone number: 425-629-5005 (x5005 on campus; rings multiple phones in sequence and then after hours voicemail is converted to email and sent to all of IT)

Changing your Microsoft 365 password

  • Log into https://office.com
  • Click the gear icon in the upper right corner
  • Select "Change your password ->"

Changing your Digipen.edu password

If you would like to reset your main DigiPen password you can simply press ctrl+alt+del while logged in to a workstation and choose the change password button. If you cannot log in because you cannot remember your password please come into the IT office or use the Password Reset form.

Changing your SRS password

If you are trying to change your SRS password you will need to come into the main office.

Choosing a Password

Good passwords are:

  • Easy to remember.
  • Difficult to guess.

Contrary to popular belief good passwords are not "at least eight characters of mixed-case letters and numbers". The XKCD comic on Password Strength illustrates this nicely. Although there is some debate on how strong this kind of password is in practice, there can be no doubt that they are stronger than using "password", "god" or other common keys.

Good pass-word and pass-phrase generators:

Honorable Mention, easier to remember but less secure than the above:

Add an intentional miss-spelling, capitalization, or number for extra strength.

Please remember that it is your responsibility to keep your passwords in a safe place. Do not write them down if you cannot remember them. Instead, put your trust in password managers for safe keeping. In case your password was lost or you suspect it has been disclosed, reset your password right away, and inform IT at helpdesk@digipen.edu.


Creating your Student Account

Your Student Account gives you access to a range of computer and IT resources, including your student email account, online coursework tools, and the ability to use the computer workstations on campus. It consists of a username and password that you choose. To create your Student Account:

  1. Visit http://drama.digipen.edu/new-student.
  2. Enter your SRS ID and the email address you used to apply to DigiPen.
  3. Choose your username from a list of available options.
  4. You will receive a confirmation email shortly thereafter with your username and a temporary password.
  5. Change your password by visiting http://www.digipen.edu/passwordsettings

Keep your Student Account login information safe and secure. You will use this account your entire time at DigiPen.

PRO-TIP: Don’t worry about your DigiPen email account just yet. We will activate it for you at New Student Orientation.

Support Documents

UnCategorized: NullEdit or add {{ITFAQ}} and SubCats to these:

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