ITFAQ:Main Page

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-{{IT Updates Announcements|baronly=1}}+{{ITFAQ}}{{HELP}}
-{{IT Support}}+
-{{IT Policies|nocat=1|baronly=1}}+
-{{IT Tech Ref|nocat=1|baronly=1}}+
-[[Category:IT Support|*]]{{TOCright}}+
-== Support Pages ==+You may need to login to the Inside wiki to view some of the following pages. It may be helpful to check the "Remember my login on this computer" box. Once logged in you'll also be able to comment on any of the support pages via the discussion link to that articles talk page. You can ask additional questions or suggest changes that you think might help.
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-==Frequently Asked Questions==+{{ITFAQ:Staff faculty offices}} {{Clear}}
-===How do I get help when things don't work?===+==IT Contact Information / How do I get help when things don't work?==
-The easiest way is to simply send an email to mailto:helpdesk@digipen.edu. This will automatically generate a Ticket in our helpdesk system. Please be as specific as you can when submitting tickets so that we can troubleshoot your problem as effectively as possible. If you want to see the status of any open tickets that you have, or to enter a ticket manually, please go to http://helpdesk.digipen.edu . In addition, we have several students working on tickets and assisting users throughout the day. The back row of Pascal has been designated the "HelpDesk Desk" and is where you can usually find help with imediate problems.+The easiest way is to simply send an email ticket to helpdesk (see below). This will automatically generate a Ticket in our HelpDesk system. Please be as specific as you can when submitting tickets so that we can troubleshoot your problem as effectively as possible. If you want to see the status of any open tickets that you have, or to enter a ticket manually or when email is down, please go to http://helpdesk.digipen.edu/ .
-===Questions about Workstations===+* [mailto:helpdesk@digipen.edu helpdesk@digipen.edu (US) ]
 +* [mailto:helpdesk.sg@digipen.edu helpdesk.sg@digipen.edu (SG) ]
 +* [mailto:helpdesk.es@digipen.edu helpdesk.es@digipen.edu (ES) ]
 +* [mailto:helpdesk.kr@digipen.edu helpdesk.kr@digipen.edu (KR) ]
-====What is a Y: drive?====+Redmond IT phone number: 425-629-5005 (x5005 on campus; rings multiple phones in sequence and then after hours voicemail is converted to email and sent to all of IT)
-Every time that you log into a computer, your personal network storage space will be mapped to the Y: drive of the computer. This "Y:" drive will be your personal space to keep all files created or used by you. In addition to keeping your files on the Y: drive, you can also place it in the "My Documents" folder, which will also point to the Y: drive. +
-====What are roaming profiles?====+== Changing your Microsoft 365 password ==
-A roaming profile is Windows' method of storing your desktop settings, application preferences, and other information on a network share so it will follow you from computer to computer. This allows you to use many different computers, yet your settings stay with you on all of them. Everytime you log into a computer, this information is copied from a server to the workstation. Respectively, when you logoff, the information is copied back again.+* Log into https://office.com
 +* Click the gear icon in the upper right corner
 +* Select "Change your password ->"
-====What is DigiPen's roaming profile policy?====+== Changing your Digipen.edu password ==
-Profiles have a 30MB hard limit. If you excede this limit, then you will be unable to logoff of the computer and a warning will inform you of the offending files. In most cases this means removing files from your Desktop.+If you would like to reset your main DigiPen password you can simply press ctrl+alt+del while logged in to a workstation and choose the change password button.
 +If you cannot log in because you cannot remember your password please come into the IT office or use the [[DP:passwordsettings|Password Reset]] form.
-====Where should I store my files?====+== Changing your SRS password ==
-* Always backup your data! USB Flash Drives are ideal for this purpose.+If you are trying to change your SRS password you will need to come into the main office.
-* Never store your data on the local computer. We frequently wipe the workstations of all data.+
-* You should NOT store files on your Desktop or anywhere else in your roaming profile.+
-* All projects should be store on a project repository server, such as svn.digipen.edu.+
-* All other files should be stored on your Y: network drive or "My Documents" directory.+
-====Where should I work on/compile my programming project?====+== Choosing a Password ==
-Unfortunately, Visual C++ can be very tempormantal about compiling files on a network share. Because of this, the best practice is to copy the files to the local C:\Sand_Box folder and work on them there. Be sure to delete your files before you log off.+Good passwords are:
 +* Easy to remember.
 +* Difficult to guess.
-====How do I get files from my class folders====+Contrary to popular belief good passwords are not "at least eight characters of mixed-case letters and numbers". The XKCD comic on [https://xkcd.com/936/ Password Strength] illustrates this nicely. Although there is [http://isc.sans.org/diary/Theoretical+and+Practical+Password+Entropy/11350 some debate] on how strong this kind of password is in practice, there can be no doubt that they are stronger than using "password", "god" or other common keys.
-I need to get some files that were in my class folder, but all the class folders are different now that the new semester has started.+
-Class folders are archived before we rebuild them for the new semester. Your instructor has access to those folders and they can retrieve the data for you.+
-===Network Questions===+Good pass-word and pass-phrase generators:
 +* http://www.fourmilab.ch/javascrypt/pass_phrase.html
 +* http://geodsoft.com/cgi-bin/password.pl
 +Honorable Mention, easier to remember but less secure than the above:
 +* http://passphra.se/
-====Does DigiPen support IPv6?====+Add an intentional miss-spelling, capitalization, or number for extra strength.
-No, not yet. And probably not for a while. Before we can even dream of implementing IPv6 we need support from our ISP, without ISP support IPv6 is pointless. Our ISP has not been able to tell me when they will be supporting IPv6.+
-====Is the equipment ready for IPv6?====+Please remember that it is your responsibility to keep your passwords in a safe place. Do not write them down if you cannot remember them. Instead, put your trust in password managers for safe keeping.
-Most of the servers, yes; the workstations, no. MS Windows XP has very buggy IPv6 support; but our BSD, Linux, and Mac servers support IPv6 fairly well. But without support for IPv6 from our ISP we have no incentive to impliment it here. +In case your password was lost or you suspect it has been disclosed, [https://drama.digipen.edu/people/password/reset reset your password] right away, and inform IT at [mailto:helpdesk@digipen.edu helpdesk@digipen.edu].
-====How are IP addresses assigned?====+{{:Creating your Student Account}}
-Reserved DHCP. All workstations get their network configuration from DHCP, the DHCP server is configured to "know" about each workstation and assign it a pre-allocated IP address as well as the subnet mask, routers, DNS servers, etc. There are no "open ranges"; if a computer is not already allocated an IP address the DHCP server will not give it one.+ 
 +== Support Documents ==
 +{{columns|2}}
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-==Migration==+[[Category:Words]]
-{| class="collapsible collapsed" cellspacing="0" cellpadding="0" style="width: 100%; background: #F0F0F0"+
-! style="background: #DDDDDD; text-align: center;" | Migration Notes.+
-|-+
-| +
-* '''[[IT Support]] <[[ITdoc:SupportIt]] (public)'''+
-<p>For New Users and Returning Users, see GettingStartedwithITFall2006+
-* [[IT Updates Announcements]] <[[Itdoc:UpdatesAnnouncements]]+
-* [[Getting Started with IT Fall 2006]] <[[ITdoc:GettingStartedwithITFall2006]]+
-* [[Lab Configuation]] <[[ITdoc:LabConfiguation]]+
-* [[DigiPen Library Laptops]] <[[ITdoc:DigiPenLibraryLaptops]]+
-* [[Audio Video]] <[[ITdoc:AudioVideo]]+
-* [[DigiPen Email]] <[[ITdoc:DigiPenEmail]]+
-** [[Email Migration Notes]] <[[ITdoc:EmailMigrationNotes]]+
-* [[DigiPen WebPages]] <[[ITdoc:DigiPenWebPages]]+
-* [[DigiPen SRS Fixes]] <[[ITdoc:DigiPenSRSFixes]]+
-* [[SVN Revision Control]] <[[ITdoc:SVNRevisionControl]] also at https://svn.digipen.edu/+
-* [[Wireless Access]] <[[ITdoc:WirelessAccess]]+
-* [[IM and Chat Services]] <[[ITdoc:IMandChatServices]]+
-* [[Rendering Farm]] <[[ITdoc:RenderingFarm]]+
-* [[Writing To USB Drives]] <[[ITdoc:WritingToUSBDrives]]+
-* [[Using Minolta420 Copiers]] <[[ITdoc:UsingMinolta420Copiers]]+
-* [[DTerm NEC Phones]] <[[ITdoc:DTermNECPhones]]+
-* [[ShoreTel Phones]] <[[ITdoc:ShoreTelPhones]]+
-* [[Profile Reset]] <[[ITdoc:ProfileReset]] - How to reset your logon profile +
-* [[Printing From Wireless]] <[[ITdoc:PrintingFromWireless]]+
-* [[General Printing]] <[[ITdoc:GeneralPrinting]]+
-* [[Editing Typo3 Pages]] <[[ITdoc:EditingWebPagesWithTypo3]]+
-|}+

Current revision

You may need to login to the Inside wiki to view some of the following pages. It may be helpful to check the "Remember my login on this computer" box. Once logged in you'll also be able to comment on any of the support pages via the discussion link to that articles talk page. You can ask additional questions or suggest changes that you think might help.


Contents

IT Contact Information / How do I get help when things don't work?

The easiest way is to simply send an email ticket to helpdesk (see below). This will automatically generate a Ticket in our HelpDesk system. Please be as specific as you can when submitting tickets so that we can troubleshoot your problem as effectively as possible. If you want to see the status of any open tickets that you have, or to enter a ticket manually or when email is down, please go to http://helpdesk.digipen.edu/ .

Redmond IT phone number: 425-629-5005 (x5005 on campus; rings multiple phones in sequence and then after hours voicemail is converted to email and sent to all of IT)

Changing your Microsoft 365 password

  • Log into https://office.com
  • Click the gear icon in the upper right corner
  • Select "Change your password ->"

Changing your Digipen.edu password

If you would like to reset your main DigiPen password you can simply press ctrl+alt+del while logged in to a workstation and choose the change password button. If you cannot log in because you cannot remember your password please come into the IT office or use the Password Reset form.

Changing your SRS password

If you are trying to change your SRS password you will need to come into the main office.

Choosing a Password

Good passwords are:

  • Easy to remember.
  • Difficult to guess.

Contrary to popular belief good passwords are not "at least eight characters of mixed-case letters and numbers". The XKCD comic on Password Strength illustrates this nicely. Although there is some debate on how strong this kind of password is in practice, there can be no doubt that they are stronger than using "password", "god" or other common keys.

Good pass-word and pass-phrase generators:

Honorable Mention, easier to remember but less secure than the above:

Add an intentional miss-spelling, capitalization, or number for extra strength.

Please remember that it is your responsibility to keep your passwords in a safe place. Do not write them down if you cannot remember them. Instead, put your trust in password managers for safe keeping. In case your password was lost or you suspect it has been disclosed, reset your password right away, and inform IT at helpdesk@digipen.edu.


Creating your Student Account

Your Student Account gives you access to a range of computer and IT resources, including your student email account, online coursework tools, and the ability to use the computer workstations on campus. It consists of a username and password that you choose. To create your Student Account:

  1. Visit http://drama.digipen.edu/new-student.
  2. Enter your SRS ID and the email address you used to apply to DigiPen.
  3. Choose your username from a list of available options.
  4. You will receive a confirmation email shortly thereafter with your username and a temporary password.
  5. Change your password by visiting http://www.digipen.edu/passwordsettings

Keep your Student Account login information safe and secure. You will use this account your entire time at DigiPen.

PRO-TIP: Don’t worry about your DigiPen email account just yet. We will activate it for you at New Student Orientation.

Support Documents

UnCategorized: NullEdit or add {{ITFAQ}} and SubCats to these:

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